Business Policies

 

My business consists solely of selling digital crochet patterns. I do not take custom orders for finished items. However, feel free to contact me any time for a pattern idea. If you have a question that is not covered here, try my FAQs page for more info.


Payment:

I accept PayPal and all major credit cards such as Visa, MasterCard, American Express, and Discover. You can use PayPal even if you do not have a PayPal account. Sorry, I do not accept checks or money orders.

 


Shipping (Emailing of Patterns):

All of my patterns are available as instant downloads. The ONLY listings that are not instant downloads are the pattern packs on Etsy, because you must list your pattern choices. If you are purchasing a pattern pack on Etsy, be sure to tell me in the "note to seller" section which patterns you are choosing. The download links for each pattern will then be sent through the Ravelry website (this creates an email with a link to the file) so that you will receive an email if there is ever an update or revision to the pattern. If you have trouble accessing the instant downloads for any sale, see my pattern download tips. If that does not resolve the problem, please send me an email at info@crochetbyjennifer.com.


Refunds and Exchanges:

ALL PATTERN SALES ARE FINAL. Due to the nature of digital files there are no returns, exchanges, refunds, or cancellations. Please read the pattern listing carefully and ask any questions before purchasing. Be sure to check skill level and required materials. If you have purchased a duplicate pattern (you accidentally bought the same pattern twice), contact me and you may choose another pattern of equal value to replace the duplicate. You must be able to provide a receipt for both purchases.

 

Sales and Discounts:

Shopify: To promote my newest pattern shop, use coupon code CBJ50 to receive 50% off all patterns for a limited time. Add pattern(s) to cart. Apply coupon code during checkout.

Etsy: I have created "pattern packs" on Etsy for an easy way to save money on purchasing multiple patterns. You can purchase a pack of 3, 5, 10, or 15 patterns. Save more money with the larger packages. Add pattern pack of choice to cart. List pattern choices in "note to seller". Pattern packs are not eligible for any further discounts or coupons.

Ravelry: On Ravelry there are many different discounts available. The coupon codes are listed directly in the listing for each pattern. There are discounts for buying 2, 3, 5, 7, and 10 or more patterns. Add pattern(s) to cart. Apply coupon code during checkout.

Follow my Facebook page and Instagram account for giveaways, sales, and new pattern releases.